Case Study

Read the Case Study titled “Did Starbucks Surrender the Store?” What were your initial thoughts or feelings after you read the case? Should businesses allow nonpaying customers to use the facilities such as a table or restroom?
Starbucks instituted a one-day racial bias training to teach employees about diversity. If you were the CEO or PR advisor, what recommendations or strategies would you have in place to train employees on the subject of diversity? Feel free to share the diversity practices that are being used in the workplace.
Support your response with an in-text citation or in-text citations to validate your points.

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