the Performance Data

  • Based on the Performance Data provided in the Case Study, decide which problem you want to focus on as your first priority—the goal for your improvement team. For example: I will be focusing on increasing the number of patients preregistering for appointments by improving the scheduling process. (2 points)
  • Identify staff you would recruit as team members that you would want to participate in this effort and identify what fundamental knowledge they each should bring to the team and process. (4 points)
  • Document the entire current process (Access Process) identified in the Case Study using a process flowchart, from patient appointments being scheduled until the point the patient has seen the doctor. You may submit the flowchart as a separate file. (5 points)
  • Identify your internal customers and their expectations. (3 points)
  • Identify your external customers and their expectations. (3 points)

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